Is ChildLine confidential?
Edrych ar hyn yn Gymraeg
It is always our intention to keep calls to ChildLine confidential, but if we are very worried about your safety because the situation you say you are in makes us think your life or the life of someone else is being threatened, we will talk to you about the need for other people to know. Your ChildLine counsellor will only take action if they feel it's an emergency.
You don't have to give your name or any other details when you call us, so if you want to talk to us anonymously, this is fine. Of course it is more difficult for us to take action if you don't give us any information about you.
ChildLine does not make audio recordings of calls, although we do make written case notes of calls. ChildLine counselling supervisors may also listen in to your call to make sure that we can help you the best we can.
Will my call be on the phone bill?
Because ChildLine is an 0800 number, calls are free and don't show up on a BT or cable phone bill. Calls to ChildLine on 0800 1111 are currently free from all the existing networks - 3, BT Mobile, Fresh, O2, Orange, T Mobile, Virgin, Vodafone. We have been told that calls will not appear on any of these bills.
The number will still appear in your list of dialled calls on your mobile. If you don't want people to see the number you should delete this from your called number list.